Shipping Policy

Last Updated: October 12, 2026

Shipping Overview

At Felzoruni, we want your holiday decorations to arrive smoothly and on time.

This Shipping Policy explains how orders are processed, shipped, tracked, and what you can expect after completing your purchase on felzoruni.com.

Felzoruni is owned and operated by Chongqing Weikemei Digital Technology Co., Ltd.

Order Processing

After your payment has been successfully confirmed, your order will enter our processing process.

Orders are typically prepared within:

1–3 business days

Processing time includes order verification, preparation, and shipment arrangement. It does not include transportation time after dispatch.

During peak holiday seasons or periods of increased order volume, processing may require additional time.

Delivery Estimates

Once your order has been shipped, delivery time depends on your destination, shipping method, and carrier availability.

Estimated delivery time:

7–12 business days after dispatch

Please note that delivery estimates are not guaranteed arrival dates. Delays may occur due to:

Carrier processing
Weather conditions
Holidays
Customs procedures
Other circumstances outside our reasonable control

Shipping Costs

Available shipping options and applicable shipping fees will be displayed during checkout before payment is completed.

Free standard shipping is available on orders over US$49.

For orders below the free shipping threshold, applicable shipping charges will be calculated based on the destination, package details, and selected shipping method. Any shipping fees will be shown before you complete your purchase.

If free shipping promotions or special shipping offers are available, the applicable conditions will be clearly displayed on our website or during checkout.

Order Tracking

After your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Please allow some time for tracking information to become active after shipment.

If your tracking information has not updated for an extended period, please contact our customer support team with your order number so we can assist you.

Shipping Address Changes

Please carefully review your shipping information before completing checkout.

If you notice an incorrect address after placing your order, contact us as soon as possible.

We will make reasonable efforts to assist with address updates before shipment preparation begins. However, once an order has entered the shipping process, changes may no longer be possible.

Delayed, Lost, or Damaged Packages

If your package is significantly delayed, appears to be lost, or arrives damaged, please contact us with:

Order number
Description of the issue
Photos of the package or product, if applicable

Our team will review the available information and provide appropriate assistance.

A tracking status marked as "Delivered" does not prevent us from reviewing a reported issue. Please contact us if you believe there is a delivery problem.

Customs, Duties, and Taxes

Depending on the destination country or region, orders may be subject to customs duties, taxes, or import-related charges.

Any applicable fees required by local authorities are the responsibility of the customer unless otherwise stated during checkout.

Customs processing times may vary and are outside of Felzoruni's control.

Returns Related to Shipping Issues

If you receive a damaged, defective, incorrect, or incomplete order, please contact us before returning any item.

For detailed return requirements and refund procedures, please refer to our Return & Refund Policy.

Contact Us

If you have questions regarding shipping, order status, tracking information, or delivery issues, please contact our customer support team.

When contacting us about an existing order, please include your order number and the email address used during checkout.

We aim to respond to customer inquiries within 1–2 business days.

Company & Contact Information