Return & Refund Policy

Last Updated: October 12, 2026

Overview

At Felzoruni, we want every customer to enjoy their holiday decorations and shopping experience.

If you are not completely satisfied with your purchase, we provide return and refund options according to the conditions outlined in this policy.

This policy explains how returns are requested, which items qualify, how refunds are processed, and how we handle issues such as damaged or incorrect products.

Felzoruni is owned and operated by Chongqing Weikemei Digital Technology Co., Ltd.

Return Period

Eligible items may be requested for return within 30 calendar days after delivery.

To begin the return process, please contact our customer support team within the return period and provide your order information.

Items returned without prior approval may not be accepted.

Conditions for Eligible Returns

To qualify for a return, products should meet the following conditions:

The item is unused and in its original condition
The product remains complete with original accessories and packaging where applicable
The item has not been damaged, modified, or altered after delivery
Proof of purchase can be provided

Products that show signs of use, damage caused by the customer, or missing original components may not qualify for a refund.

Items That May Not Be Eligible for Return

Certain items may not be accepted for return, including:

Products that have been used, damaged, or altered after delivery
Items returned without original packaging or included components
Products specifically customized or modified according to customer requests
Items marked as final sale before purchase

Any applicable restrictions will be communicated clearly before purchase.

How to Start a Return

Before sending any product back, please contact our customer support team.

Please include:

Order number
Email address used during checkout
Product name or item you wish to return
Reason for the return
Photos or videos if the issue involves damage or product condition

Our team will review your request and provide return instructions if your request is approved.

Return Shipping Information

For approved returns, our customer support team will provide the appropriate return instructions.

Please do not send products back to the registered business address unless specifically instructed.

Return shipping responsibility depends on the reason for the return.

Customer Preference Returns

For returns caused by personal preference, incorrect selection, or a change of mind, customers may be responsible for return shipping costs.

Damaged, Incorrect, or Defective Items

If you receive an item that is damaged, defective, incorrect, or significantly different from the product description, please contact us.

After review, we will provide an appropriate solution, which may include a replacement, refund, or other resolution.

Customers will not be required to cover costs caused by our error.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible.

To help us resolve the issue, please provide:

Order number
Description of the problem
Clear photos of the product and packaging

Please keep the original product and packaging until your request has been reviewed.

Refund Processing

Once a return has been received and inspected, approved refunds will be processed to the original payment method.

Refunds are generally issued within 5–10 business days after approval.

The actual time for funds to appear in your account may vary depending on your bank, payment provider, or card issuer.

Exchanges

If you receive a damaged, defective, or incorrect item, please contact us for assistance.

For other exchange requests, availability may depend on product inventory and order circumstances.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible after placing your order.

We will review your request based on the current processing status.

Once an order has entered fulfillment or shipping preparation, cancellation may no longer be possible.

Contact Us

For questions regarding returns, refunds, exchanges, damaged products, or order assistance, please contact our customer support team.

When contacting us about an order, please include your order number and the email address used during checkout.

We aim to respond to customer inquiries within 1–2 business days.

Company & Contact Information