Contact Us
We're Here to Help
Thank you for choosing Felzoruni.
Whether you have questions about our Christmas decorations, need assistance with an order, or require support with shipping, returns, or product information, our team is ready to assist you.
We aim to respond to customer inquiries within 1–2 business days.
Order Assistance
For questions regarding your order, please contact us with the following information:
- Your order number
- The email address used when placing the order
- A brief description of your request
If your package arrives damaged, incomplete, or contains an incorrect item, please include clear photos of the product and packaging when contacting us. This helps our team review your request and provide the appropriate assistance.
Returns & Refund Support
If you need to return an item, please contact us before sending anything back.
Our customer support team will provide return instructions and the appropriate return information based on your request.
For detailed return eligibility, processing procedures, and refund timelines, please refer to our Return & Refund Policy.
Company & Contact Information
Felzoruni is owned and operated by Chongqing Weikemei Digital Technology Co., Ltd.
The company is responsible for products sold through felzoruni.com, including order processing, customer support, returns, refunds, and other customer-related transactions.
Brand Name: Felzoruni
Company Name: Chongqing Weikemei Digital Technology Co., Ltd.
Registered Address: Unit 35-1, Building 6, No. 9 Yatai Road, Tongyuanju Subdistrict, Nan'an District, Chongqing Municipality
Email: service@felzoruni.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST